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Support and complaints

Support categories without exposing private account data.

Review the available help categories for account, payment, generation, deletion, and complaint questions.
These policies describe the current service and may be updated as Linea adds new features.
01

Account and login

Support can help with sign-in, account access, disconnection, and deletion questions. Never send passwords, sign-in codes, or security tokens.

02

Payment and subscription

Use an order or subscription reference when available. Never send card numbers, security codes, or other sensitive payment data.

03

Generation and results

Support can investigate failed, rejected, timed-out, or undelivered jobs using job references and error classes rather than storing prompt text or photos in the support case.

04

Complaints and refunds

Refund, duplicate charge, cancellation, dispute, and policy complaints require a real intake channel and status tracking before launch.

Contact support

Choose a category and include an order, subscription, or request reference when available.